Customer Satisfaction Results of the Pangasinan State University, Open University Systems

Abstract

Customer Satisfaction plays a vital role in the organization, this customer satisfaction survey result of Pangasinan State University from the year 2015 to 2017 measures the satisfaction rating of the Open University Systems. The survey questionnaire was used to float the survey, the result shows that clients of Pangasinan State University, Open University is satisfied in terms of timeliness, access, convenience, staff attitude, and the end result. This survey should be conducted continuously in order to measure the satisfaction result of the unit.