Incorporating Business Intelligence Module in a Mobile-Based Service Management and Online Reservation Portal

Abstract

This paper sought to identify the current manual reservation and cost forecasting processes of a food and beverage (FnB) service provider in terms of its implementation of an mobile-based service management and reservation portal, develop a reservation and cost forecasting sub-modules as part of a set business intelligence (BI) module that can be incorporated to the said mobile-based system, and investigate the results of the business intelligence module using functional, integration and acceptability tests. The study utilized the descriptive and developmental methods of research along with ASSD (Agile-Scrum Software Development) as SDLC (System Development Life Cycle) method and the IPO (Input-Process-Output) software development framework. These methods and frameworks were used to describe the existing manual forecasting processes of the subject FnB service provider, define the features, functional and non-functional requirements of the system, and develop the system, respectively. Findings showed that a lot of problems are encountered by the employees of the subject company in computing reservation and cost forecast and that the developed business intelligence modules, once integrated and implemented with their existing mobile-based system, can help mitigate the issue. Findings also revealed that the results of the functional and integration tests have complied with the functional requirements of the system and that the BI module has also passed the acceptability test as evaluated by the stakeholders.