Educational Quality Management in the Era of Digital Transformation: A Literature Review of Secondary and Higher Education Institutions

Abstract

Educational quality management has become a critical concern for secondary and higher education institutions in the era of digital transformation. Rapid technological advancements, shifts in learning paradigms, and increasing demands for institutional accountability require educational organizations to redesign quality management systems that are adaptive, data-driven, and sustainable. This study aims to systematically review the literature on educational quality management within the context of digital transformation in secondary and higher education institutions. Using a literature review approach, this study synthesizes findings from peer-reviewed national and international journal articles published over the last decade. The analysis focuses on key themes, including digital leadership, quality assurance systems, learning management technologies, organizational culture, and performance measurement in education. The results indicate that effective educational quality management in the digital era is strongly influenced by the integration of digital technologies into governance, teaching–learning processes, and evaluation systems. Digital leadership, institutional readiness, and continuous professional development emerge as critical success factors in sustaining educational quality. Furthermore, the literature highlights that institutions that align digital transformation initiatives with strategic quality management frameworks demonstrate improved academic performance, operational efficiency, and stakeholder satisfaction. This study concludes that educational quality management must evolve from traditional compliance-based models toward dynamic, technology-enabled systems. The findings provide practical implications for policymakers, educational leaders, and institutions seeking to enhance quality management practices in secondary and higher education amid ongoing digital transformation.