Farmers’ Satisfaction on National Irrigation Administration (NIA) Services in Sorsogon

Abstract

Clientele satisfaction must be a vital concern to government offices. The farmer’s satisfaction feedback has an immense significance to understand the level of service quality that NIA provides to its major stakeholders. This descriptive method of research utilized the triangulation of survey, unstructured interview, and field visit to determine the extent of farmers’ satisfaction with NIA services in the province of Sorsogon. The one-page Farmer’s Satisfaction Survey (FSS) had been administered to 45 randomly selected farmers identified through stratified sampling technique equally allocated to each of the Irrigator’s Association (IA). Findings of the study revealed that the farmers are satisfied with NIA services specifically on the provision of quality technical advisory/support services, and quality construction/rehabilitation of irrigation facilities. There is no significant difference in the extent of satisfaction of farmers when grouped according to sex and IA. There is, however, a significant difference between the extent of satisfaction of the elder farmers and younger farmers, and farmers with higher yield than farmers with lower yield on specific mandated services. Furthermore, there is a significant difference in the extent of satisfaction of farmers on the equitable delivery and distribution of water irrigation when they are grouped according to stratum (upstream, midstream, downstream) and river irrigation system (RIS). The participatory program within and among the agency’s stakeholders as an approach to improve the delivery of its services along water distribution, maintenance of irrigation facilities, capability building programs, information dissemination and other innovative projects should be explored.